We want you to be satisfied with every purchase you make. If you are not satisfied with the product you purchased from HONG KONG SINO TECHNOLOGY NETWORKD CO., LIMITED or have any quality problems, you can apply for a return according to the return policy below:
Return application time:
You can request a return within 30 calendar days of receiving the item. Please ensure that the item is in good condition and retains the original packaging and tags prior to the return request.
Return application conditions:
Items must be in unused, undamaged or worn condition.
Products must be in their original packaging and labels intact.
Products that are individually customized, special promotions, or non-after-sales issues may not be eligible for return, please carefully review the return policy description on the product page before purchasing.
Return Shipping:
Please note that all return shipping costs will be at your expense. We recommend that you choose a trackable shipping method when returning your item to ensure its safe arrival and get a tracking number. For returns that are not quality issues, refunds will be made less return shipping.
Refund Processing:
Once we receive and review your returned item, we will process your refund. Refunds will be made to the original form of payment and are usually processed within 5 business days of receipt of the returned item. Please note that the time it takes for your refund to arrive may vary depending on your payment method and how quickly your bank processes it.
How to request a return:
If you need to return an item, please follow the steps below:
Contact our customer service team at customercare@elementstores.com. Provide your order number and reason for return.
Our customer service team will guide you through the return process and provide you with the return address and other relevant information.
Pack the item securely and return it via the trackable shipping method of your choice.
Please note that we reserve the right to refuse unauthorized returns and returns that violate our returns policy.
If you have any questions about our return policy or need further assistance, please do not hesitate to contact our customer service team.