Welcome to the FAQ page of the HONG KONG SINO TECHNOLOGY NETWORKD CO., LIMITED online shopping store. Here are some frequently asked questions and corresponding answers:
Q: How to place an order?
A: Placing an order is very easy! Simply browse our website, select the items you like, add them to your shopping cart, and follow the checkout process to complete your order.
Q: Can I change or cancel an order?
A: If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, it may not be possible to change or cancel it.
Q: Where can I find the size and specification information of the product?
A: There are detailed size and specification information on each product page. Please read product descriptions and specification sheets carefully to ensure that the product you choose meets your needs.
Q: How can I pay?
A: We accept a variety of payment methods including credit cards, debit cards and online payment services. At checkout, you can choose the payment method that suits you.
Q: How long will it take to receive my order?
A: We will do our best to get the item to you according to the shipping schedule listed. The exact delivery time depends on your location and the shipping method selected. Please see our “Shipping” page for more details.
Q: How to return and refund?
A: If you wish to return an item and apply for a refund, please refer to our “Return Policy” page for details. You will need to contact our customer service team and follow the specified return procedure.
Q: Is my personal information safe?
A: We attach great importance to the security of your personal information. We take reasonable security measures to protect your personal information and strictly comply with applicable privacy laws. Please see our “Privacy Policy” page for more details.
Q: Can I change my account information?
A: Yes, you can change your account information on the “My Account” page. If you encounter any problems, please contact our customer service team, they will be happy to assist you.
Q: Where can I find more help and support?
A: If you need more help and support, you can check our “Contact Us” page for our contact information. You can also communicate directly with our customer service team via email or live chat.
Q: Can I buy goods internationally?
A: Yes, we support international shopping and delivery. During checkout, please select your country or region and provide accurate address information. Please note that international orders may be subject to local customs and tax regulations, which may require additional time and fees.
Q: Where can I check the status of my order?
A: You can log in to your account and check the status of your order on the “Order History” or “My Orders” page. We also provide order status updates via email.
Q: Do you provide international delivery?
A: Yes, we offer international shipping. Please select your country or region during checkout and provide accurate address information.
Q: Can I change the delivery address?
A: If you need to change the delivery address of an order you have already placed, please contact our customer service team as soon as possible. We will do our best to assist you with address changes, but please note that address changes may not be possible once the order has shipped.
Q: How can I contact the customer service team?
A: You can get in touch with our customer service team through the contact details provided on our website. We offer email and live chat support to answer your questions and resolve your issues in a timely manner.
Q: What should I do if my product has quality problems?
A: If the product you received has quality problems, please contact our customer service team immediately and provide relevant order and product information. We will solve the problem as soon as possible and provide refund or exchange service.
Q: How do I unsubscribe from email newsletters?
A: If you no longer wish to receive our email communications, please click the unsubscribe link in the email or contact our customer service team. We will respect your decision and cancel your subscription.
Q: Do you offer wholesale or group discounts?
A: Yes, we offer wholesale and group discounts. If you have relevant needs, please contact our customer service team, and we will provide corresponding discount information according to your needs.
Q: Do you provide gift packaging and personalized message service?
A: Yes, we offer gift wrapping and personalized message service. At checkout, you can choose a gift wrap option and provide your desired personalized message.
Q: How do I find a specific product or brand?
A: You can use the search function on our website to search for specific products or brands by keyword. You can also browse our catalog to find items of interest to you.
Q: How to apply for a refund of the return shipping fee?
A: According to our “Return Policy”, the return shipping fee needs to be borne by the user. We do not offer refunds for return shipping. Please read and understand our return policy before returning an item.